Privacy Policy

Your privacy is important to us. This privacy policy explains how Estabilidad Financiera Mexico collects, uses, discloses, and protects your information when you visit or use our site and related services. We are committed to protecting your personal information and handling it responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Information We Collect

We collect personal information you provide to us directly when you use our service. This may include information you provide when you request information about our services, sign up for a consultation, interact with our online platform, or communicate with us. The types of information we may collect include:

• Contact information, such as your name and details used for communication.
• Information related to your financial situation, goals, and other details relevant to the financial coaching and consulting services we provide. This is collected only when you choose to provide it for the purpose of receiving our services.
• Any other information you voluntarily provide to us.

We also automatically collect certain information when you visit our site. This may include information about your device and how you interact with our online platform, such as your IP address, browser type, operating system, referring URLs, and data about your usage patterns. This information is primarily collected through cookies and similar tracking technologies.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: Processing is necessary to provide the services you have requested, such as financial planning or coaching.
• Legitimate interests: Processing is necessary for our legitimate interests, such as operating and improving our service, communicating with you, ensuring security, and preventing fraud, provided these interests do not override your fundamental rights and freedoms.
• Compliance with a legal obligation: Processing is necessary to comply with legal or regulatory obligations, such as record-keeping or reporting requirements.
• Your consent: In certain situations, we may rely on your explicit consent to collect and process specific types of personal information. You have the right to withdraw your consent at any time.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our service.
• To understand and analyze how you use our site and services to improve our offerings.
• To personalize your experience on our online platform.
• To communicate with you, respond to your inquiries, and provide customer support.
• To develop new services, features, and functionality.
• To send you technical notices, updates, security alerts, and administrative messages.
• To detect and prevent fraud and other illegal activities.
• To comply with legal and regulatory requirements.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third parties only under specific circumstances:

• Service Providers: We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as website hosting, data analysis, payment processing, email delivery, and marketing assistance. These third parties are required to use your personal information only to provide these services to us and are bound by confidentiality obligations.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent or investigate possible wrongdoing in connection with the service, or protect the personal safety of users of the service or the public.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal information. Depending on your location and the applicable law, these rights may include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable, or can be integrated into this policy).

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.

GDPR roles

Estabilidad Financiera acts as the controller of your personal data and determines the purposes and means of its processing.

To perform certain operations, we engage trusted processors (hosting providers, payment gateways, email services) who act solely on our instructions.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside Mexico and choose to provide information to us, please note that we transfer the data, including personal data, to Mexico and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Social media policy

We use the following social media platforms: Facebook, Instagram, LinkedIn, and YouTube.

• Purposes of processing: marketing communications, engagement analytics, user support.
• Data transfer: Information may be transferred to subsidiaries and platform partners as necessary.
• Legal basis: your consent or our legitimate interests in improving our service, which do not conflict with your rights and freedoms.

National supervisory authority and your rights

You have the right to contact the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI) if you have any complaints:

• Name: National Institute for Transparency, Access to Information and Protection of Personal Data (INAI)
• Address: Insurgentes Sur #3211, Col. Insurgentes Cuicuilco, Coyoacán, C.P. 04530, Ciudad de México.
• Phone: 01‑800‑835‑4324

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have questions or comments about this privacy policy, you may contact us at:
Estabilidad Financiera Mexico
250 Paseo de la Reforma, Floor 15, Mexico City, Mexico City, 06600, Mexico